[FAQ] Merch Order (Returns, Refunds, and Support)

This guide is for customers purchasing from the Unchained Leader merch store who need quick answers about orders, returns, refunds, and common issues. It explains what to expect after placing an order and how to handle problems like damaged or incorrect items. 

Please take note of the following: 

-- Place your order through the official store: unchainedleader.com/store

-- Keep your order confirmation and order number accessible

-- Review sizing charts carefully before purchasing

Frequently Asked Questions:

What is your return policy?

All merchandise purchases are final

Returns or exchanges are not offered for: 
-- Incorrect sizing

-- Change of mind

-- Ordering mistakes
-- Buyer’s remorse
-- Be sure to review your order carefully before completing your purchase

Do you offer refunds?

Refunds are not offered on standard merchandise purchases

Exceptions may apply only if:

-- The item arrives damaged

-- The item is defective

-- You receive the wrong item

-- Any refund must be approved under our fulfillment partner’s policy

What if my item arrives damaged or defective?

• Contact support@unchainedleader.com within 30 days of purchase
• Include in your email:
  -- Your order number
  -- Clear photos of the issue
  -- A brief description of the problem
  -- Our team will review and provide next steps based on the issue

Do I need to return a damaged item? 

-- In most approved cases, a return is not required

-- Do not send anything back unless instructed

-- Wait for guidance from the support team before taking action

What if I ordered the wrong size?

-- We do not offer returns, exchanges, or refunds for sizing issues (all merchandise is made to order) 

-- Review the sizing chart carefully before placing your order

What if I entered the wrong shipping address?

You are responsible for entering the correct shipping address at checkout

-- If your order has not shipped, support may be able to update it

-- If it has already shipped:

-- Changes are not guaranteed

-- Recovery, replacement, or refund cannot be assured

Important: Some product can’t be shipped to South Korea, Hong Kong, Taiwan, Japan, or Singapore. If your shipping address is in these regions, please take note of this in the items description and choose a different product.

What if my order is delayed?

All items are made to order and require production time before shipping:

-- Typical shipping time within the United States is 7-10 business days (International shipping may take several weeks depending on location)

-- Shipping carriers may also experience delays

-- Contact support if you need help checking your order status

What if I received the wrong item?

Contact support within 30 days of purchase

Provide:

-- Your order number

-- A clear photo of the item received

-- Our team will review and work toward a resolution

How do I report a merchandise problem?

Email support@unchainedleader.com with the following:

-- Your order number

-- A brief description of the issue

-- Clear photos showing the problem

-- Send all inquiries to: support@unchainedleader.com

Still Stuck?

If you’ve followed these steps and are still having trouble, please reach out to our member support team. You can send an email to the address below, or click on the link to go to our member support page and submit a support ticket. support@unchainedleader.com

Keywords to help you find this guide:

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