Course Modules Are Not Loading or Videos Buffering

If you're having trouble getting a module video to load or play inside your Unchained Leader 90 Days to Freedom program, follow these simple steps to troubleshoot the issue. These instructions work on both mobile devices and computers.

Before You Begin

Make sure you have:

• A phone, tablet, or computer with an strong stable internet connection
  

• A working web browser (like Google Chrome or Safari)
  

• Your Unchained Leader login credentials

Step-by-Step Instructions
Start with Step #1 and move your way down if the issue continues to not resolve.

• Log out and log back in, usually that'll fix it.

• Change the browser from which you're working from (switch to Safari, Firefox, Google, Edge, Brave, etc)

• Go incognito: Try opening the program in an incognito tab
  

• Try another device: Try opening the program on your desktop, phone, or tablet (whichever you're currently not using)

How to open an incognito tab. Click Here --> Safari | Google

Step 1: Check your internet connection

• Make sure your device is connected to Wi-Fi or mobile data
  
• Go to fast.com and run a speed test
  
  Aim for at least 5 Mbps download speed for smooth playback
  
• If you’re using public or work Wi-Fi, switch to a home network or personal hotspot

Step 2: Refresh and reboot

• Refresh the course page in your browser

• If that doesn't work, clear your browser cache:
  In Chrome:
  Go to Settings > Privacy > Clear browsing data

• Close and reopen your browser
  
• Restart your device if needed

Step 3: Try a different browser or device

• If you're using a browser like Firefox or Edge, try switching to:

• Google Chrome

• Safari (for Apple devices)
  
  

• If you're on a mobile device and it’s not working, try a desktop or laptop

Step 4: Check for browser and system updates

• In Google Chrome:
  Click the three dots in the top-right corner > Help > About Google Chrome
  It will automatically check and install updates
  
• Make sure your device's operating system is updated as well

Step 5: Disable browser extensions

• Open your browser's extensions settings

Temporarily disable any:

• Ad blockers

• Privacy extensions
  
  

• These can sometimes block video content from loading

Try refreshing the page after disabling them

You're all set!

You’ve now learned how to:

• Check your internet speed
  

• Refresh your browser and clear your cache
  

• Switch browsers or devices
  

• Update your browser and system
  

• Disable ad-blocking extensions
  

Still Stuck?

If you’ve followed these steps and are still having trouble, please reach out to our member support team.

You can send an email to the address below, or click on the link to go to our member support page and submit a support ticket.

support@unchainedleader.com

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